Exchanges

# Exchanges Policy

At Belvoir & Co., we want you to love every piece you purchase. If your order isn't quite right, you may request an exchange under the following conditions.

**Exchange Period** Customers may request an exchange within **7 days of receiving their order**.

**Eligibility Conditions** - Items must be unused, unworn, undamaged, and returned in their original packaging. - Proof of purchase or order confirmation is required. - Items showing signs of wear, damage caused after delivery, or misuse are not eligible for exchange. - For hygiene and quality reasons, any item that cannot be safely resold may be excluded from exchange.

**How to Request an Exchange** Please contact us through our official WhatsApp contact and provide your order number, the item you wish to exchange, and the reason for your request. Our team will confirm eligibility and explain the exchange arrangements.

**Delivery Costs** Customers may be responsible for delivery costs associated with an exchange, unless the item received was incorrect, defective, or damaged upon arrival. We will confirm any applicable charges before proceeding.

**Incorrect or Damaged Orders** If you receive an incorrect or damaged item, please contact us as soon as possible and provide clear photos so we can review the issue and arrange an appropriate solution.

**Important Information** Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss the available alternatives.

This policy does not limit any rights customers may have under applicable Lebanese consumer protection laws.

For assistance, please contact Belvoir & Co. through our official WhatsApp channel.