Privacy Policy

# Privacy Policy

**Last Updated: October 29, 2026**

Belvoir & Co. respects your privacy and is committed to protecting the personal information you share with us when visiting our website or purchasing our products.

When you browse our website, contact us, or place an order, we may collect the following information:

• **Personal information:** Your name, email address, phone number, and delivery address.
• **Order information:** Products purchased, order details, delivery preferences, and order history.
• **Account information:** Information associated with your customer account, if you create one.
• **Technical information:** Certain information about your device, browser, and website usage may be collected to help maintain website security and improve performance.

Please do not send payment card details or other sensitive financial information through WhatsApp messages.

We use your information to:

• Process and manage orders.
• Arrange deliveries and communicate delivery updates.
• Respond to questions, complaints, and exchange requests.
• Provide customer support through our available contact channels, including WhatsApp.
• Maintain website security, prevent fraud, and resolve technical issues.
• Meet applicable legal and regulatory obligations.

We do not use your personal information for unrelated purposes without an appropriate legal basis.

Belvoir & Co. may use WhatsApp to communicate with customers and coordinate orders. Any payment arrangements will be communicated through our official channels.

If third-party payment services are introduced, their handling of payment information will be governed by their own privacy policies and applicable terms.

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery and courier companies.
• Website hosting and database providers.
• Website security, analytics, and technical service providers.
• Professional advisers or public authorities when required by law.

We share only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Information may be stored or processed by third-party service providers, including providers located outside Lebanon. Although we take reasonable precautions, no online service or electronic storage system can be guaranteed to be completely secure.

Our website may use cookies or similar technologies where necessary for website functionality, security, preferences, or performance measurement.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, manage customer relationships, resolve disputes, maintain appropriate business records, and comply with applicable legal obligations.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask questions about how your information is used.

Some information may need to be retained where required by law or necessary to resolve disputes or protect legitimate business interests.

To make a privacy request, please contact Belvoir & Co. through our official customer contact channels.

Our website may rely on third-party services or contain links to external websites. These services operate under their own terms and privacy policies. Belvoir & Co. is not responsible for the privacy practices of external websites that we do not control.

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information from children without appropriate authorization where required by law.

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or applicable legal requirements. The latest version will be published on this page with its updated date.

If you have questions about this Privacy Policy or wish to make a privacy request, please contact Belvoir & Co. through the official WhatsApp or contact details published on our website.